Refund policy

REFUND POLICY

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging with all seals intact. For hygiene and safety reasons, we cannot accept returns of opened or used haircare products unless the product arrived damaged or defective.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us at [SUPPORT EMAIL] within 7 days of delivery with your order number and a photo of the item. We will replace the item or issue a full refund, including shipping.

How to start a return
Email [SUPPORT EMAIL] with your order number and the reason for the return. If your return is accepted, we will send instructions on where to send the package. Items returned without prior authorization cannot be accepted. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. Original shipping charges are non-refundable.

Exchanges
The fastest way to exchange an item is to return the original (if eligible) and place a new order once the return is accepted.