FAQ
Products & routine
How often should I use each product?
Shampoo, conditioner and the leave-in every wash. The masque 2 to 3 times a week. The serum daily or as needed.
What is the difference between Milk Silk and Royal?
Milk Silk is shine, smoothing and repair: Silky Serum, Milk Therapy Leave-In Conditioner and Creamy Hydrating Masque. Royal is cleansing, hydration and scalp health: Royal Hydra Shampoo and Royal Restore Conditioner. They are designed to be used together. See The Ritual for the full five-step routine.
Is it suitable for my hair type?
Every formula is labelled suitable for all hair types, and all are sulfate and paraben free.
Do I need to rinse the leave-in or serum?
No. Both are leave-in products. Mist or apply, comb through, and style as usual.
Anything to know before using the leave-in?
Shake well before use. It is a two-phase formula, so the layers separate between uses.
Where are the products made?
Made in Türkiye. Full ingredient lists are on every product page.
Sets
Do you offer sets?
Yes. The Royal Duo pairs the shampoo and conditioner and saves $10. The Complete Collection includes all five products and saves $20.
Orders & shipping
How long does it take to ship?
Orders are processed within 1 to 7 business days. Standard shipping typically arrives within 3 to 7 business days of dispatch. You will receive a confirmation email with tracking once your order ships.
Do you offer free shipping?
Yes, complimentary standard shipping on orders over $75 in the United States.
Can I change my shipping address?
Only before the order has been dispatched. Email cayvae@gmail.com as soon as possible with your order number.
Returns
What is your return policy?
We accept returns of unused, unopened items in their original packaging within 30 days of delivery. For hygiene reasons we cannot accept opened products unless they arrived damaged or defective. See our refund policy for details.
My order arrived damaged. What should I do?
Email cayvae@gmail.com within 7 days of delivery with your order number and a photo. We will replace the item or issue a full refund, including shipping.
Still have a question?
Email cayvae@gmail.com or use our contact form.
